Low Utilization Rates Translate to Lost Opportunities for Rideshare Drivers, Cities


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Almost half of rideshare drivers’ time is spent without paying passengers in the car according to a recent SherpaShare analysis, suggesting that rideshare vehicles can be contributing substantially to overall congestion on city streets.

Forty-nine (49%) of drivers reported their utilization rates were below 50%, meaning they had to pay passengers in their car less than half the time they were doing ridesharing.

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Utilization rates for new drivers (drivers who’ve been doing ridesharing for less than three months), are even worse; 53% of new drivers report a utilization rate of less than 50%.

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Drivers in the country’s top metro areas reported better than average utilization rates. For example, 55% of drivers in U.S. top 10 metro areas reported utilization rates of 50% or higher.

“Low utilization translates into lower revenue for drivers and higher levels of congestion for cities,” said Andy Pillsbury, VP at SherpaShare. “Clearly there’s plenty of room for improvement in terms of boosting overall rideshare efficiency.”

SherpaShare’s most recent survey was conducted October 1-31. SherpaShare’s monthly research program provides insights on all aspects of the ridesharing industry via a panel of over 1500 rideshare drivers.

Uber, Lyft, Smart City

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